Privacy Policy for Divine Touch Cleaning

Effective Date: 10/7/24

At Divine Touch Cleaning, we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, services, and SMS communications.

1. Information We Collect

We collect the following types of personal information:

A. Personal Identification Information

Name
Email address
Phone number
Mailing address
Service preferences

B. Payment Information

Billing and payment details (if applicable)

C. Technical Information

IP address
Browser type
Operating system
Usage data collected via cookies and tracking technologies

D. SMS Communication Information
If you provide your phone number and opt into receiving SMS messages, we collect:

Your mobile phone number
Message data, including the date, time, and content of SMS messages

E. Data Collection Methods

We collect personal information through:
Website contact forms
Email communications
Service agreements or contracts
Third-party reservation and booking systems

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery - Scheduling and providing cleaning services.
Customer Communication - Responding to inquiries, requests, and service updates.
Billing and Payments - Securely processing invoices and payments.
SMS Communication - If you opt-in, we may send SMS updates about service appointments, reminders, promotions, and other notifications. You can opt-out at any time.
Website Analytics - Improving website functionality and user experience through tracking technologies.

3. SMS/Text Messaging Compliance

By opting into SMS communication with Divine Touch Cleaning, you agree to the following:

Consent - By providing your phone number, you consent to receive SMS messages from us for service updates and promotions.
Message Frequency - Messages are recurring, and frequency varies based on interactions with our services.
Message and Data Rates - Your mobile carrier may charge fees for sending or receiving text messages. Divine Touch Cleaning is not responsible for any charges.
Opt-Out Instructions - You can opt out of SMS messages at any time by:

Replying STOP or CANCEL to any text message.
Contacting us at hello@divinetouchclean.com or 414-909-3037.
After opting out, you will receive a final confirmation message, and we will remove your number from our system within 24 hours.

HELP Requests - Text HELP at any time to receive assistance, including our contact details and website.
Third-Party Providers - We may use third-party services to manage SMS communication, but your information will only be used for message delivery and will not be shared for any other purpose.

4. Information Sharing

Divine Touch Cleaning does not sell, rent, or share personal data for marketing purposes. However, we may share data under the following circumstances:

A. Essential Business Purposes
We may share your information with trusted third-party providers for:

Payment processing
SMS and email communication services
Business operations and data management

B. Legal Compliance

We may disclose your data if required by law, in response to legal requests, subpoenas, or regulatory obligations.

C. Non-Sharing of SMS Data

Divine Touch Cleaning does not share, sell, or rent SMS opt-in data.
SMS consent information is strictly used for service updates, promotions, and reminders.

5. Data Security

We take reasonable precautions to protect your personal information, including:

Secure data storage
Encryption of sensitive information
Restricted access to personal data

However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Enhance user experience
Analyze website traffic
Provide personalized content

You can adjust your browser settings to block or delete cookies, though this may impact website functionality.

7. Your Rights

You have the following rights regarding your personal data:

Access - You can request a copy of your personal information.
Correction - You can ask us to correct inaccuracies in your data.
Deletion - You can request that we delete your data, subject to legal or contractual obligations.
SMS Opt-Out - You can opt out of SMS communication at any time by following the opt-out instructions above.

To exercise your rights, contact us at hello@divinetouchclean.com or 414-909-3037.