Privacy Policy for Divine Touch Cleaning

At Divine Touch Cleaning, we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website and services, including via SMS communication.

1. Information We Collect

We collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, mailing address, service preferences.
• Payment Information: If applicable, billing and payment details.
• Technical Information: IP address, browser type, operating system, and usage data from cookies or similar tracking technologies.
• SMS Information: If you provide your phone number and opt into receiving SMS communication from us, we collect your phone number and message data, including the date, time, and content of SMS messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Scheduling and providing cleaning services.
• Customer Communication: Responding to your inquiries, requests, and providing updates about your services.
• Billing and Payments: Processing invoices and payments securely.
• SMS Communication: If you opt-in, we may use your phone number to send SMS updates regarding service appointments, reminders, promotions, or important notifications. You can opt-out of receiving SMS messages at any time by following the instructions in the message or contacting us directly.
• Website Analytics: Improving website functionality and user experience through tracking technologies like cookies.

3. SMS/Text Messaging Compliance

By providing your phone number and opting into SMS communication with Divine Touch Cleaning, you agree to the following:

• Consent: By providing your phone number, you consent to receive SMS messages from Divine Touch Cleaning for service-related updates, appointment reminders, and promotional offers.
• Opt-Out: You can opt-out at any time by replying “STOP” to any text message. After opting out, you will no longer receive SMS messages, but you may continue to receive communications via email or phone calls if you haven’t opted out of those methods.
• Message Frequency: The frequency of text messages will vary based on your interaction with our services, such as service reminders, updates, and promotions.
• Message and Data Rates: Message and data rates may apply based on your mobile carrier’s plan. Divine Touch Cleaning is not responsible for any charges that may apply to your SMS communication.
• Third-Party Service Providers: We may use third-party platforms to manage and deliver SMS communication, but your data will only be used for the purpose of sending these communications and will not be shared for any other reason.

4. Information Sharing

We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: Trusted third-party providers for the purpose of payment processing, SMS services, and data management.
• Legal Compliance: If required by law, such as in response to legal requests, subpoenas, or for compliance with applicable laws.

5. Data Security

We use a variety of industry-standard security measures to ensure the safety of your personal information, including encryption, secure servers, and limited access to sensitive information. However, please note that no method of transmitting data over the internet or electronically is completely secure, and we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze usage, and offer personalized content. You can adjust your browser settings to block or delete cookies, but this may affect your ability to use certain features of our website.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request to see what data we have collected about you.
• Correction: You can ask us to correct any inaccuracies in your data.
• Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
• SMS Opt-Out: You may opt-out of SMS communication at any time by following the instructions provided in the messages or contacting us directly.

To exercise any of these rights, contact us at hello@divinetouchclean.com or call/text 414-909-3037.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. When we do, we will update the effective date at the top of this policy. We encourage you to review this page regularly to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

• Divine Touch Cleaning
• Email: hello@divinetouchclean.com
• Phone: 414-909-3037
• Address: 830 N 109th St #28, Wauwatosa, WI 53226